My mortgage servicer has not responded to a notice of error or information request that I sent. What can I do?

If you have a problem with your mortgage, you can submit a complaint to the CFPB.

Tip

Learn more about the best way to request information from or dispute an error with your mortgage servicer and how your servicer is required to respond to you.

Here are some possible red flags to keep in mind:

• It’s been more than five days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any communication from your servicer.
• You received an initial written acknowledgement of your request, but it’s been more than 30 days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any additional communications.

You can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).

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About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.